Key Insights
Who is the customer? It is a simple yet significant question for the valuation and operations of traditional technology and financial companies. However, it is seldom answered for DeFi protocols. Instead, financial metrics such as the total value locked (TVL) in the smart contracts or the amount of volume the protocol facilitates are used to assess protocols. The number of active users, user retention, and customer segments are often overlooked despite what they reveal about a protocol.
Going into a bear market, these user metrics are particularly foretelling. Protocols with higher user retention are likely to be more resilient across a period of cooled customer interest than protocols whose customers consist of bull market tourists. Since each sector of DeFi caters to slightly different customers, the protocols within each sector should be compared to one another to see which have a more resilient customer base.
Dustin was previously the Enterprise research director at Messari. He has a broad focus across crypto with a particular interest in AI x Crypto, Consumer financialization, DeFi, and general infrastructure.